FAQ

SHIPPING & DELIVERY

All packages are shipped using Canada Post. Once an order is placed with us please allow 24-72 hours processing time. If you're located inside of Canada your package will take anywhere between 3-8 business days arrival time. All international orders placed outside of Canada will take 7-18 business days to arrive depending on where you are located.

EASY RETURNS

If you aren't satisfied with your order simply send it back to us. Item(s) must be unworn, unwashed and have the original tags attached to be accepted returns. Please contact us for the mailing address in which accepted returns can be sent to. All returns and exchanges must be sent back within 15 days of delivery.

If you are returning an item(s) back to us we are not responsible for shipping costs, you as the customer will have to pay the added expense to ship it back to us. Once we receive the returned order we will look it over to make sure it's eligible as an accepted return (as stated above) for a refund back to you. Money will be sent back to the card in which the order was originally placed immediately upon approval and take 1-5 business days to reach you.

*FINAL SALE ITEMS WILL NOT BE ACCEPTED RETURNS AND ARE FINAL SALE. THIS INCLUDES HAIR ACCESSORIES, JEWELRY, HATS, MARKED DOWN ITERMS AND SWIMWEAR*

TRACKING YOUR ORDER

All orders shipping within Canada will include a FREE tracking number. If you don't receive one with your order (Canadian residents) email us with your name and order number and we will happily send you your package tracking info. All international orders will NOT include a tracking number due to the standard shipping method used unless paid extra for faster shipping times. We apologize for any inconvenience this may cause. Feel free to message us if you have further questions and someone will get back to you within 48 hours. (All Canadian orders placed will receive a free tracking number)

100% SECURE ORDERING

All orders are done privately through Stripe (third party website) We NEVER have access to your personal credit card information. Any further questions you have about this can be found on Stripe's website.

CURRENCY USED ON THE WEBSITE

USD (UNITED STATES DOLLAR)

WHAT BRANDS DOES OUR SHOP CARRY

We carry trendy pieces from over 50 different brands. Some of those brands include UNIQ, Miin, Luxxel, Honey Punch, Bear Dance, Lac Bleu, Pink Rose, Storia, Moon & Madison, Ci Sono, C'est Moi, and so many more.

IF SOMETHING IS OUT OF STOCK WILL IT BE AVAILABLE AGAIN

Due to a high demand in certain products we cannot always guarantee that certain pieces will be back in stock. We try our best to restock our products that have sold out. If you would like further information about a specific product and it's status you can email us and one of our team members will get in touch with you.